Rumble Fitness Privacy Policy version 1.2
INTRODUCTION
At Rumble Fitness we are committed to
protecting your privacy.
We collect and process personal data
about you to provide the services you use, operate our business, meet our
contractual and legal obligations, protect the security of our systems and our
customers, or fulfill other legitimate interests.
Our Privacy Notice explains how we
collect, use, share and protect your personal information. When we update this
policy we will post any changes on our website.
If you have any queries about this
Notice please contact us atRumble Fitness, Deverells Yard, Swanbourne, Buckinghamshire,
MK17 0FF. Alternatively send an email to dave.peters@rumblefitness.co.uk
IDENTITY
OF DATA CONTROLLER
The Data Controller in respect of
this Privacy Notice is Dave Peters, Sole Trader.
WHEN
DO WE COLLECT INFORMATION?
We may collect your personal
information when you:
·
Complete an Online Membership
Agreement
·
Register interest for up and coming
events or training days
·
Book or attend an exercise class or
lesson
·
Ask us for more information about a
product or service, or contact us with a question or complaint
·
Take part in a competition, prize
draw or survey
·
Contact our team through telephone,
email or online chat
·
Send an email to an @rumblefitness.co.uk
email account
·
You have an accident in our gym or
there was an incident where you were a witness or personally affected
·
When you book classes, courses and
inductions
·
When you use the Rumble Fitness app
·
When our teams take photos or videos
of your attendance at the gym, part of an event or in a class (Your permission
will be asked for in the waiver form you sign)
We may also collect, match or acquire
information about you from other organisations such as Google and Facebook.
WHAT
INFORMATION DO WE COLLECT?
The information we collect is
required for the purpose of creating your Member Account and for you to enrol
in our gyms. Such information allows you to be identified as a member of Rumble
Fitness and includes:
- Name, date of birth, gender, e-mail address, postal address,
telephone number, health declaration and whether you require disabled
access
- Credit or debit card information, information about your bank
account number and sort code or other banking information. Note that we do
not store your bank or credit card details on our web servers
- Your usage records and duration of visits
- Your preferences for particular products or services or interests
when you tell us what they are – or when we assume what they are,
depending on how you use our products and services
- Your contact with us, such as a note or recording of a call you
make to our contact centre, an email or other records of any contact you
have with us
- Your membership information – such as dates of payment owed and
received, the services you use and any other information related to your
account
HOW
DO WE USE THIS INFORMATION?
We will use your personal information to provide
you with the services, products or information that you have requested, for
administration purposes, to improve your website experience, and marketing. We
may need to share your information with our service providers, associated
organisations and agents for these purposes. We may use your information
to:
·
Process your membership application
through Clubright, our chosen membership software
·
Bill you for using our services as
part of your membership, we use Njuko, Go cardless and stripe for these
payments.
·
Keep you informed about our services
including operational matters relating to your Membership
·
To allow you to monitor your gym
usage in your members area
·
To share gym event photos on our
internal social media platform called workplace (Your permission will be asked
first before a picture is taken)
·
Provide relevant services to you
·
For use of our app, whereby we use
Transition Computing to host our website and APP.
·
Confirm your attendance to exercise
classes or lessons
·
Contact you with offers or promotions
based on our analysis of how you use our services and what we think will be of
interest to you (unless you choose not to receive our marketing messages)
·
Respond to any questions or concerns
you might have about our services
·
Understand how you use our services,
to help us develop relevant and updated services
·
Carry out research and statistical
analysis to monitor how customers use our services
·
Prevent and detect fraud or other
crimes
·
Covid-19 Track & Trace - To
prevent the spread of infection around the UK we will support the NHS Track
& Trace system. If requested by the NHS to provide visitor information, due
to an outbreak in the vicinity of one of our gyms, we will supply your name,
mobile and time of arrival and departure for members who had recently visited
the specific site. This is voluntary and you are able to request to have your
data excluded. Please email us at dave.peters@rumblefitness with you name and we will not pass your details
on.
We’ll store your information for as
long as you are a Member of Rumble Fitness, or following cancellation and to
meet legal requirements including financial audit, anti-fraud and money
laundering regulations. We will store your information for no more than 6 years
from the last activity on the account. An ‘activity’ can be classified as
access into a gym, a payment made on the membership account or a comment added
to the membership following contact with Rumble Fitness. We may contact you
about Rumble Fitness services during this 6 years if you haven’t opted out of
receiving marketing communications from us.
Opt out
Rumble Fitness will only send you
information relating to your membership. We will not share your data with any 3rd
parties for marketing purposes. If you cancel your membership with Rumble
Fitness we will only send you information that we think will be of interest to
you. If you want to opt out of receiving marketing messages from us, please
visit your profile section within the Members Area of the website. You can
choose to opt out of all marketing or select your marketing preferences.
Alternatively, if you are no longer a member, and wish to remove your consent
to receive marketing please contact by email to dave.peters@rumblefitness.co.uk
DO
WE USE COOKIES?
Rumble Fitness sometimes uses cookies
(small text files stored in your browser) and other techniques such as web
beacons (small, clear picture files used to follow your online activities).
These collect information that tells us how you use our websites, web-related
products and services. The use of cookies does not give us access to the rest
of your computer.
This, in turn, helps us make our
website relevant to your interests and needs. We may use a persistent cookie (a
cookie that stays linked to your browser) to record your details so we can
recognise you if you visit our website again.
You can choose to refuse cookies, or
set your browser to let you know each time a website tries to set a cookie.
Please note however that if you
disable our cookies you may not be able to access certain services or
facilities on our sites and your use of our sites may be restricted. This could
include joining or logging in to your member’s area.
KEEPING
YOUR PERSONAL INFORMATION SECURE
We secure our clients’ information carefully
and also take appropriate measures to ensure that the information we collect
and maintain is kept secure, accurate and up to date and kept only for so long
as is necessary for the purposes for which it is used.
We ensure the organisations that
provide us with services related to your membership have appropriate security
measures and only process your information in the way we have authorised them
to. These organisations will not be entitled to use your personal information
for their own purposes.
Communications over the internet
(such as emails) aren’t secure unless they’ve been encrypted. Your
communications may go through a number of countries before being delivered – as
this is the nature of the internet. We can’t accept responsibility for any
unauthorised access or loss of personal information that’s beyond our control.
WILL
WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you
with:
- Service providers, agents and associated organisations to allow us
to service your membership and communicate with you; for example,
financial institutions to process payments, and freelance personal
trainers when you sign up to classes
- Law enforcement agencies, regulatory organisations, courts or other
public authorities where we have a legal obligation to do so
- Covid-19 Track & Trace - To prevent the spread of infection
around the UK we will support the NHS Track & Trace system. If
requested by the NHS to provide visitor information, due to an outbreak in
the vicinity of one of our gyms, we will supply your name, mobile and time
of arrival and departure for members who had recently visited the specific
site. This is voluntary and you are able to request to have your data
excluded. Please email us at dave.peters@rumblefitness.co.uk with you name and we will not pass your details on
We’ll release information if it’s
reasonable for the purpose of protecting us against fraud, defending our rights
or property, or to protect the interests of our customers.
If we’re reorganised or sold to
another organisation, we may transfer any personal information we hold about
you to that organisation. We will inform you if we do.
USE
OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING
We do not intend to use your personal
data for automatic decision making.
THIRD
PARTY TRACKING
We sometimes use tools such as Google
Analytics for collecting personal data about our website visitor’s online
activities over time and across different web sites for marketing purposes.
This is so we can ensure our website gives you the best possible experience.
COLLECTION
OF CHILDREN'S DATA
Rumble Fitness does not collect or
process children’s data.
YOUR
PRIVACY RIGHTS
You have the following rights in
relation to your data privacy: the right of access; the right of rectification;
the right of erasure (the “right to be forgotten”); the right to restriction of
processing; the right to be notified; the right to data portability; the right
of objection; and the right to not be subject to automated profiling.
Rectification. If you believe we’re holding inaccurate information
about you, or your personal details change, please update your profile on the Rumble
Fitness Members website. Debit, Credit and Bank account changes can be made in
your members area on the Rumble Fitness Members website page through Clubright.
Erasure. You have the right to the erasure of the data we
hold on you, when it is no longer needed for the purposes of your Membership,
or when you withdraw your consent for our processing (and we have no other
lawful basis to hold your data).
Access. You have the right to ask for a copy of the
information we hold about you and to have any inaccuracies in your information
corrected. Please contact us through email to dave.peters@rumblefitness.co.uk, the contact us section of the website or writing
to the address below. There is not normally a fee for this service.
Restriction. You have the right to ask us to place restrictions
on processing your data in certain circumstances.
Portability. You have a right to receive the data we hold on you
electronically in a format that allows it to be easily transferred to another
data controller.
Object. You have the right to object to data
processing of your personal data for direct marketing or profiling purposes.
Notification. You have the right to be notified of any
rectification, erasure or restrictions in relation to your personal data.
Profiling. You have the right not to be subject to any
decision based on automatic processing of your personal data.
The address to be used to obtain a
copy of your personal information is: Unit 2 Deverells Yard, Swanbourne,
Buckinghamshire, MK17 0FF. You can also contact us by emailing dave.peters@rumblefitness.co.uk
GOVERNMENT
TRACK AND TRACE
To prevent the spread of infection
around the UK we will support the NHS Track & Trace system. If requested by
the NHS to provide visitor information, due to an outbreak in the vicinity of
one of our gyms, we will supply your name, mobile and time of arrival and
departure for members who had recently visited the specific site. This is
voluntary and you are able to request to have your data excluded. Please email
us at dave.peters@rumblefitness.co.uk with you name and we will not pass your details on.
CHANGES
TO THIS PRIVACY NOTICE
We will update this privacy notice to
reflect the way in which we process and protect your data. If we do so, we will
post notice of the change on our website and you will have the opportunity to
adjust your communications preferences via your Member Profile within the
Members Area website.